FAQ

We hope that this information addresses your specific question(s) but if you are still left wondering please go to the Contact Us page and phone or email us with your query.

Order & Shipping

The production lead-time is up to 10 business days from order placement plus freight lead-times.

The ADDITIONAL freight time with Australia Post will depend on your specific location.

Refer to Australia Post website to calculate parcel postage time to you from our warehouse in Campbellfield VIC 3061.

We can expedite orders if required but we do charge a "rush fee" of $15.00 as it usually means we are rescheduling production and moving out other orders. In order to determine if we can make your timeframe, we need to know product type, required date and your location, as freight transit times may impact timeframes. You will need to email the office at orders@labeltopia.com.au to confirm before proceeding.  If we can meet your timeframe, we will send you an additional invoice for the rush fee.  

For smaller Wine jobs (under 12 bottles), we can ship out in 2-3 business days. For Beer, Cider and Water, the quickest we can dispatch is 5 business days. For Labels Only, we already aim to dispatch within 5 business days, so we can't speed this up sorry.

For all online orders, our delivery contractor will deliver during business hours only (no weekends). If you’re not expected to be home during business hours due to work committments etc, provide an alternate address, such as your work address, so you can sign for the goods (a person over 18 years in the case of alcohol).  This will avoid a re-delivery fee which will be incurred if we are required to organise redelivery of goods.

Unfortunately, we don’t offer a pick-up service.

All prices listed include delivery Australia wide.

Once your order has been dispatched, you will receive a Shipment Notification email including a tracking number. 

You can track the status through the website of our freight provider (Australia Post e-parcel). Sometimes there may be a delay in scanning your parcel (and updating the tracking service) so please call the Australia Post customer service center if you need to discuss this with them. For the quickest, smartest tracking experience, use the AusPost app to manage your deliveries on the go.

Yes, we do offer discounted pricing for bulk orders and wholesale customers.  Bulk orders are considered to be 21+ cartons for beer/cider, 21+ cartons for water and above 60 bottles of wine.  

If you are a re-seller i.e. cafe, restaurant or promotional agency you may be eligible for our wholesale pricing.  Please contact us at orders@labeltopia.com.au or call 03 8352 1000 to discuss your specific requirements. You can also contact us using our online form here

Beer and Cider bottles are supplied in glass, in a pressurised container, so they are very sensitive to impact and special care must be taken in transit.  The bottles MUST NOT be lying down.  We supply in purpose made 6-pack baskets and the beer/cider must always be standing up in transit.  Lying them down may cause leakage due to rapid movement in transit creating excessive pressure on the cap.  We will not take responsibility for how you re-pack our products or any damage caused to the product as a result of that.

Labeltopia will not ship beverage products internationally.

No, all the products listed include the personalised label/s.

We professionally print your short-run labels and apply them to the bottles. There is no need for you to hand-apply the labels at home.

Labeltopia is able to supply "Custom labels".  Please navigate to our Products page where you can choose from a wide range of label templates suitable for beer, wine or alternatively you can upload your own label artwork.

Labels are available in Landscape, Portrait and a smaller Square size.

The "Best Before"date are as follows: Water is 2-years, Beer is 1-year and Wine is dependant upon varietal and storage conditions but Value Range wines can be stored for 2-years and Mid and Premium Wines are 5+ years.

Label Maker Tool

Water, beer and cider labels are landscape format - 126mm (w) x 62mm (h).

Beer can labels are landscape format - 205mm (w) x 95mm (h).

Wine labels are either portrait format - 67mm (w) x 110mm (h) or landscape format - 110mm (w) x 67mm (h), depending on the bottle shape.

Mini wine labels are landscape format - 126mm (w) x 50mm (h).

When creating artwork please add 3mm bleed to allow for trimming of the label.

Text is resized to fit the label template, however there is a character limit set, depending on the label design. 

Please ensure your spelling/dates are correct when adding your personalised text.

The legal information is product specific and is added onto your personalised label.

The details are outlined below:

Container Deposit Legislation (CDL) marking and barcode: "10c refund at collection depots/points in participating State/Territory of purchase”. 
Due to new legislative changes, a 10 cent refund marking and barcode will be applied to all labels for Water, Beer and Cider products (wine products are exempt). This is currently required for SA/NT, NSW/ACT and QLD but will be rolled out nationally in the near future and this marking will ensure national compliance.

Lager: 330ml Lager. Product of Australia. 4.6% Alc/Vol contains approx 1.2 Standard Drinks. Brewed in Victoria. Labeltopia Pty Ltd, 65 Metrolink Circuit Campbellfield VIC 3061 www.labeltopia.com.au

Pale Ale: 330ml Pale Ale. Product of Australia. 4.5% Alc/Vol contains approx 1.2 Standard Drinks. Brewed in Victoria. Labeltopia Pty Ltd, 65 Metrolink Circuit Campbellfield VIC 3061 www.labeltopia.com.au

Draught Cans: 375ml Draught Beer. Product of Australia. 4.6% Alc/Vol contains approx 1.3 Standard Drinks. Brewed in Victoria. Labeltopia Pty Ltd, 65 Metrolink Circuit Campbellfield VIC 3061 www.labeltopia.com.au

Cider: 330ml. Apple Cider. Product of Australia. 4.9% Alc/Vol contains approx 1.3 Standard Drinks. Labeltopia Pty Ltd, 65 Metrolink Circuit Campbellfield VIC 3061 www.labeltopia.com.au

Water: 330ml/350ml/500ml/600ml. Spring Water (or Sparkling Spring Water). Product of Australia. Labeltopia Pty Ltd, 65 Metrolink Circuit Campbellfield VIC 3061 www.labeltopia.com.au

WINE: 

Wine/Port/Brut: 750ml. <Wine Variety> Product of Australia. 14% Alc/Vol contains approx 8.3 standard drinks. (Alc/Vol content varies based on wine variety, ranges from 11.9% to 14%.) Contains Sulphite (220). Produced with egg & nut products, traces may remain. Labeltopia Pty Ltd, 65 Metrolink Circuit Campbellfield VIC 3061 www.labeltopia.com.au

Piccolo: 200ml. <Wine Variety> Product of Australia. 12% Alc/Vol contains approx 1.9 std drinks. Contains Sulphite (220). Produced with egg & nut products, traces may remain. Labeltopia Pty Ltd, 65 Metrolink Circuit Campbellfield VIC 3061 www.labeltopia.com.au

Mini Red: 187ml. <Wine Variety> Product of Australia. 13% Alc/Vol contains approx 1.9 std drinks. Contains Sulphite (220). Produced with egg & nut products, traces may remain. Labeltopia Pty Ltd, 65 Metrolink Circuit Campbellfield VIC 3061 www.labeltopia.com.au

Mini White: 187ml. <Wine Variety> Product of Australia. 12% Alc/Vol contains approx 1.8 std drinks. Contains Sulphite (220). Produced with egg & nut products, traces may remain. Labeltopia Pty Ltd, 65 Metrolink Circuit Campbellfield VIC 3061 www.labeltopia.com.au

LABELS ONLY: No product information is added to the label.

We advise all customers to first read our Colour Guide below. We use a 4 colour (CMYK) digital printing process and this can lead to slight variance in colour when compared to a colour displayed on-screen or a Pantone swatch.

COLOUR GUIDE: 

When selecting colours it is important to remember that you are viewing the selected colour on a screen, which displays in RGB, we will then have to convert this colour to a print-friendly colour, made up of CMYK. All computer displays are RGB, so even designing in CMYK cannot avoid this natural conversion. Therefore, the printed product may vary slightly from your on-screen preview.
One of the biggest considerations to choosing your colours should be contrast. Since your monitor is backlit, it can enhance contrast in ways that will not translate well to a printed product like a custom label. Ensure you have good contrast between your background and text colours.
We recommend you try to stick to light-on-dark, or dark-on-light designs. We have many templates available with the colours pre-selected with good contrast. Using these is always a safe bet if you are unsure.
Some customers ask if we print Pantone colours, or if we can colour match to a previous print sample. Due to the nature of our printing process we cannot achieve 1:1 colour matching on short-run orders. If you need a large bulk order and the colour to be matched we recommend getting in touch with our custom service team.

Our Policy

The Label Builder Tool is fun to use but we do have some restrictions in place regarding what is acceptable for printing.  These include the following:

Content that may infringe on the rights of a third-party; Vulgar language including profanities, racist or derogatory terms; Naked or overtly sexual images; and Material that is generally offensive or in bad taste, as determined by Labeltopia.

We may alter your label artwork so that it is suitable for print (e.g. bleep-out profanities), or request new artwork from you. 

As all our products are made to order, we are unable to provide a refund or replacement for change of mind. However, in the event your purchase arrives faulty, damaged, wrongly described or not of acceptable quality, we would be happy to offer you a replacement or a refund.

See our refund policy.

Please see our privacy policy here.

Please see our terms and conditions here.

Please see our Terms of Service here.

Still have questions? Contact us and we will get back to you ASAP.

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